This Privacy Statement outlines the information
Cavallo Energy Texas LLC (Cavallo) will collect and how we will use that information.
What Information We Collect
information to allow us to offer products and services which are
relevant to our consumers. Personal information allows us to
provide services and features to meet your needs, and to
customize our website to make your experience more efficient. Any
personal information that we collect is used only for internal
marketing purposes of Cavallo, except as otherwise required by law or as
disclosed to you in this Privacy Statement.
- Information You Give Us
Cavallo will not collect any
personal information from you unless you provide it to us voluntarily.
We may ask you to provide information including your name, business address,
telephone number, and email address. In addition, we may ask you to
provide information relating to energy use, or we may ask you to state
your opinion about potential products and services.
- Non-personal and Statistical Data
Cavallo may collect certain
non-personal data such as your web browser, operating system, pages visited,
limited to the date and time you visited our site, the pages you
visited, how many clicks it took you to get there, and the domain name and
address of your Internet service provider (e.g. AT&T or Comcast).
- Email Addresses
If Cavallo requests your email
address, you will not receive future email solicitations from
us. We may, however, send you emails for other reasons such as
responding to your requests for service, alerts, price quotes, or information or matters
relating to your account.
How We Collect Information
- Information You Give Us
Cavallo does not require
potential customers or visitors to our websites to provide personal
information. Our customers are all non-residential and the only information requested is information necessary to be enrolled as a customer. You may
choose to contact us or enroll in online communities that may require you
to submit some information in order to participate. These programs and
the types of information required are described in more detail below.
To fully use our website,
visitors may need to register using our online registration forms, where
visitors may be required to provide us with additional
information. Visitors may be asked to select a user ID and
password. We may ask visitors to submit their name, email
address, mailing address, and zip code. You can further make choices
about receiving targeted newsletters and alerts from Cavallo. You can
always elect to not to receive or stop receiving any targeted
solicitations from Cavallo that you do not want.
- Questionnaires, Surveys and Profile Data
Cavallo may occasionally ask you
to complete surveys and opinion polls about your interests, needs, and
attitudes. Surveys help us provide better services and products that
meet customer needs. Participation is voluntary and these surveys are
- Customer Services and Contact Information
If you provide our representatives with feedback on your experiences with our
products/services or otherwise submit questions to our
representatives or webmasters, you may be asked to supply personal
information for our record keeping and follow-up.
- Non-personal and Statistical Data
Cavallo may collect certain
our web pages. For instance, when you visit our websites, our web
server will automatically recognize some non-personal information,
including but not limited to the date and time you visited our site, the
pages you visited, the type
of browser you are using (e.g. Internet Explorer or Safari), the type of
operating system you are using (e.g. Windows or Mac), and the domain
name and address of your Internet service provider (e.g. AT&T or
How We Use Your Information
- Personal Information
We use your information to
contact you to send you marketing or promotional materials including
emails or other information; we may respond to your comments or requests
for information; or we may contact you if needed in the course of
fulfilling your service request. We may also use your personal
information to confirm and verify your customer enrollment status.
Cavallo does not collect personal information automatically, but we may
combine non-personal information collected automatically. We may also
enhance or merge personal information with data obtained from third
parties for the same purposes. We may use personal and statistical
information about you to improve our marketing and promotional efforts;
to statistically analyze site usage; to improve our content and product
offerings; and to customize our sites' content, layout and services.
- Non-personal, Aggregate and Statistical Data
Cavallo uses web log information
(such as your web browser, operating system, pages visited, etc.) to
help us design our website, to identify popular features, and for other
managerial purposes. However, web logs may be used if necessary to help
identify any person attempting to break into or damage our website. We
may share web log information with law enforcement agencies if we
believe that we have evidence of a violation of computer security or
We May Share Your Information
- For Promotional Purposes
We will not share, trade or sell personal information
about you for promotional use by any business, other than Cavallo and
its affiliates except in the event of a
business transfer. When companies acquire other businesses,
sell all, or portions of their business, customer information generally
is one of the transferred assets. If Cavallo or substantially all of its
assets are transferred through merger, acquisition, bankruptcy or any
other change of corporate control then, customer information will be one of the transferred assets. Aggregated and statistical data
from our website visitors may be shared with our partners. All employees,
contractors and other companies engaged by Cavallo for work that
involves access to personal information are contractually required to
keep all information confidential and not to use it in any way other
than what is necessary to perform their work for Cavallo.
- For Law Enforcement and Protection
We may release personal data, or account information when we believe it is appropriate to
comply with laws, regulations or judicial orders; or to protect the
rights, property, or safety of Cavallo, our customers, or others. This
includes exchanging information for fraud protection and credit risk reduction with other companies and organizations. Cavallo reserves
the right to respond to duly authorized
information requests of governmental authorities or where required by
law or regulation.
Cookies and Web Beacons
We may collect non-personal information about you through the "cookie"
technology or with "web beacons"when you view our website. Neither our cookies nor web beacons nor web log information
collects any personal information such as your name or email address.
When you view one of our
websites we may store information on
your computer that will be in the form of a small text
file, also called a "cookie". Cookies help to make your
visit to our website more manageable like having to log in every time you come to one of
our websites. They allow us to tailor a website to
better match your preferences. Most browsers can be
configured not to accept cookies or to indicate when a cookie is being
- Web Beacons
Web beacons are site
instrumentation that help us to determine whether a page
has been viewed or not and, if so, how many times. We may use web
beacons to establish how many emails are actually opened. In
general, any electronic image viewed as part of a web page or email,
including an ad banner, can act as a web beacon. Third party advertising
web beacons in their advertisements. Cavallo retains no control over
such third party cookies and/or web beacons and does not have access to
the information related to third party cookies and/or web beacons.
Cavallo believes that it is
especially important to protect children's privacy online. Cavallo
websites are not directed at children and we do not knowingly collect
personal information from children.
Cavallo is committed to keeping your data secure and will take reasonable precautions to
protect your personal information from loss, misuse or alteration,
including limiting access to such information within Cavallo to
authorized individuals and destroying personal information that we
decide not to retain in a manner designed to make it unreadable or
undecipherable. Agents, contractors, or partners of Cavallo who have
access to your personal information in connection with providing
services for Cavallo are required to keep the information confidential
and are not permitted to use this information for any other purpose than
to carry out the services they are performing for Cavallo.
Cavallo allows you to choose to
receive or stop receiving any emails from us. If you are receiving unwanted emails or solicitations from Cavallo, please notify us by email
How to Make Your Preferences Known
To the Public Utility Commission of Texas
The PUC has established two
do-not-call lists. You can indicate to the PUC that you do not wish to
receive telephone solicitations from providers of electric service
regarding your choice of service provider by placing your name, address,
and telephone number on the electric do-not-call list. You can indicate
that you prefer not to receive any telephone solicitations by placing
your name, address, and telephone number on the statewide do-not-call
list. The PUC charges a fee for this service. For more information or to
register your name, address, and telephone number on the do-not-call
lists you may use one of three different methods.
To the National Do Not Call Registry
The National Do Not Call
Registry gives you a choice about whether to receive telemarketing calls
at home www.donotcall.gov
Links to Other Sites
Some Cavallo websites may contain
links to other sites. Cavallo is not responsible for the privacy
practices or the content of such web sites. We recommend you carefully
read the privacy policies of each site you visit.
We reserve the right to make changes
to this Privacy Statement from time to time. If at some time in the
future, we wish to use your information for new unanticipated uses not
previously disclosed in our Privacy Statement, we will:
the policy changes to this section of our Privacy Statement to notify
you of these changes and provide you with the ability to opt out of
these new uses.
we will only use information collected from the time of the policy
change forward for the new purposes. However, after a reasonable time
has transpired, we will use for the new purpose the information
collected before the policy change from those who do not opt out.
By using this website you signify your acceptance
of this Privacy Statement and adhere to the terms and conditions
posted on the website. If you do not agree with any of these terms,
please do not use this site or submit any personal information. This
English version shall always prevail in case of conflicts between it and
any translations of our Privacy Statement.
Revised November 2013
Copyright and Use of Information
All information and content ("materials") on this website and any intellectual property rights embodied therein are the property of Cavallo or its information providers. Unless otherwise stated herein, none of the materials on this website may be copied, reproduced, modified, distributed, sold, broadcast, stored or otherwise used without the express permission of Cavallo or the original copyright holder. You may display and print materials available on this website for personal, non-commercial use, provided that you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials. Unauthorized use of materials contained on this site is expressly prohibited by law, and may result in severe civil and criminal penalties.
The trademarks, service marks, and logos ("Trademarks") used and displayed on this website are registered and unregistered marks of Cavallo and others. Nothing on this website should be construed as granting, by implication, or otherwise, any license or right to use any Trademark. Cavallo's Trademarks may not be used in any way, including in advertising or publicity pertaining to distribution of materials on this website, without our prior, written permission.
Cavallo makes reasonable efforts to insure that all material on this website is correct, however, accuracy cannot be guaranteed. Cavallo makes no guarantees or warranties as to the accuracy or completeness of information contained in this website.
Third Party Links
This website contains links to other websites. Cavallo is not responsible for the content of such websites including any changes or updates that are made to the linked website or the accuracy of the information provided on those websites. Cavallo provides the links as a convenience to you.
Changes and Modifications
Cavallo reserves the right to modify the information contained on this website or these Terms at any time without notice. You are responsible for reviewing these Terms on this website. Accessing this website after any changes to these Terms have been posted thereon will constitute your acceptance of all such changes. You have the right to accept or reject any changes in these Terms. If you reject any changes in these Terms, please discontinue use of the website immediately. Unless specifically stated otherwise, any new features, products or services added to the website shall be subject to these Terms.
All personal data provided to Cavallo will be handled in accordance with our Privacy Statement. You are prohibited from posting or transmitting to or from this website any unlawful, libelous, defamatory, obscene, scandalous, inflammatory, pornographic or profane material.
Restriction, Suspension and Termination
Cavallo may restrict, suspend or terminate your access to the Site and/or your ability to benefit of any of the services on the Site, including interactive services, if we believe that you have breached these Terms at any time. Any such restriction, suspension or termination will be without. We may also remove the Site as a whole or any sections or features of the Site at any time.
These Terms shall be governed in all respects in accordance with the laws of the State of Texas without regard to the conflict or choice of law rules thereof. The courts sitting in the state of Texas, federal and state shall have exclusive jurisdiction over any dispute arising hereunder. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Cavallo as a result of this agreement or use of the website. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including without limitation the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision shall be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall remain in effect.
Revised November 2013